Returns & Refunds Policy
Overview
Company: Aqive Technology Co., Ltd.
Unified Business No.: 83123035
We offer 30-day returns if you feel nothing: within 30 days of the shipping date, if you feel nothing from the product, contact our official LINE support (@aqivetw) to request a return. Overseas orders are covered too: overseas customers pay their own return shipping and should contact us by email at contact@aqive.app. After 30 days, we are unable to offer a full refund or an exchange.
To be eligible for a return, please keep the product, its accessories and the original packaging complete.
Defective items: if, within 7 days of delivery, an item shows a visible defect or a functional fault, contact our official LINE support. To protect both sides, please record a video of the whole unboxing when you receive your order.
Non-returnable items:
- Gift cards
- Downloadable software
- Personal health care products (such as Qi Patch)
To complete your return, we require a receipt or proof of purchase.
* Please don't send items back to the manufacturer.
* In certain situations we only offer partial refunds:
- Items that are not in their original condition, are damaged for reasons not caused by us, or are missing parts.
Refunds
We will email you after receiving your return request. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and automatically credited to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at contact@aqive.app.
Sale items
Only regular-priced items may be refunded. Sale items (including outlet and discontinued items) cannot be returned or refunded, and are not covered by the 30-day return.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same one, email us at contact@aqive.app and send the item to:
7F., No. 223, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105409, Taiwan (R.O.C.)
Attn: Aqive Technology Co., Ltd.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, the gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Returns
To return your product, send it to:
7F., No. 223, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105409, Taiwan (R.O.C.)
You are responsible for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Need help?
For questions about refunds and returns, contact us at contact@aqive.app.