Warranty center

Each product has its own warranty period against damage not caused by the user:

・Qi Ease Vita: two years. Faults are claimed through the online warranty channel.
・Qi Vibe and Qi Calm: one year each. Faults are claimed through the online warranty channel.
・Qi Torsion, Qi Box, Qi Wristband and the large Flower of Life: one year each.

The warranty covers faults arising from damage not caused by the user. Any product that has been opened up by its owner, whose tamper-evident label has been broken by force, or that has undergone any processing or modification not authorized by us, loses its eligibility for repair: warranty service cannot be provided, and we are also unable to accept the product for paid inspection and repair once the warranty has expired.

STEP 1. LINE support confirms your order details and looks up your order to establish the warranty period.
STEP 2. We guide you through sending the product back to Aqive headquarters.
STEP 3. Once headquarters receives the item, our repair department carries out 7–10 business days of testing; damage not caused by the user is repaired by Aqive free of charge and sent back to you, with delivery within Taiwan taking about 5–7 business days.

Shipping costs within the warranty period: the customer covers the cost of sending the product back to us, and the company covers the cost of returning it after repair (outbound at your expense, return leg free).

Once the warranty has expired you can still contact LINE support (@aqivetw) to send the product back to headquarters for testing. We quote item by item after testing, and the shipping costs in both directions plus the repair charges are paid by the customer.

1. 商品瑕疵：到貨 7 天內若有外觀瑕疵或功能故障，可聯繫官方 LINE 客服處理；為保障雙方權益，收貨時請全程錄製開箱影片。
2. 30 天無感退貨：使用 30 天內若對產品沒有感受，可聯繫官方 LINE 客服申請退貨；退貨時請保持產品、配件及原包裝完整。

※ 官方 LINE：@aqivetw